Monday, February 16, 2009

No Call No Show Policy

No Call No Show Policy.

Have you heard about this policy before?

If you work in a call center, then you may be familiar with this policy.

A no call no show policy or NCNS is tagged against employees who fail to call in for their absence. Working in a call center requires employees to work on time all the time. In case they won't be able to report to work, they need call their work force management at least two hours before (depending on the policy of the company). This is being done so work force can manage the number of employees per interval who can manage the whole shift.

Call centers earn depending on how they are being paid by their clients which of course depends on the contract signed by both parties. They can be paid per headcount of the account, per the number of calls an agent receives, per hour/interval regardless of the number of calls coming in, or if an agent hits the sales target required. This means that every single centavo is based on the employee reporting to work and doing his or her job.

A lot of people have been taking their work at call centers for granted. There are some who hops from one call center to another but has made a lot of unexcused absences with their previous company. These are kept on the employees 201 file but never cascaded with another company. Banks or employers just validate whatever is indicated on an employee's certificate of employment and what HR does is to validate those information.

As per the Philippine Labor code, if an employee fails to report to work three days in a row (usually NCNS), they are tagged as AWOl or being absent without leave.

We need to take care of our job and make sure that we enjoy evey part of it. With the things happening in our ecoomy right now, we are never sure on where the path would be leading us.

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